Call Setup

Set these up once before your team or your AI agents place calls through the API.

Calling License

A team member needs a calling license to make and receive calls. Your organization must have the Calling License add-on.

Task	Endpoint
Give a team member a license	`POST /v1/call/license/invoke`
Free a license for someone else	`POST /v1/call/license/revoke`

The team member is identified by phone, which must exactly match the phone stored on their profile.
Assigning to a member who already holds a license succeeds without using another license.

Each PSTN number is linked to a WhatsApp number, and has someone who answers its incoming calls: a team member or an AI agent.

Calls on the PSTN number are logged in the customer's chat on the linked WhatsApp number.
Set this for up to 500 numbers at a time with Update PSTN Number Mappings. It does the same as editing a PSTN channel in the app (Channels → PSTN number → Edit channel details).

PSTN calls: the team member needs calling permission on the PSTN number used to place the call.
WhatsApp calls: the team member needs permission to call from the from number, and the customer must have allowed calls.