Assign Team Member to Chat

API Endpoint

Use the following endpoint to assign a team member to a chat:

POST https://public.doubletick.io/team-member/assign

Request Headers

{
  "Authorization": "YOUR_API_KEY",
  "Content-Type": "application/json"
}

Request Body Parameters

{
    "customerPhoneNumber": "customer_number",
    "assignedUserPhoneNumber": "agent_number",
    "reassign": true,
    "wabaNumber": "your_waba_number"
}

Parameters

• customerPhoneNumber (string, required): The customer’s phone number in international format.
• assignedUserPhoneNumber (string, required): The phone number of the team member to be assigned in international format.
• reassign (boolean, required): Whether to reassign the chat if it is already assigned.
• wabaNumber (string, required): The registered WhatsApp Business API number in international format.

Response

Success Response (201)

{
    "name": "assigned_agent_name",
    "email": "agent_email_address",
    "phone": "agent_number"
}

Bad Request (400)

{
  "message": "error_message",
  "error": "Bad Request",
  "statusCode": 400
}

Unauthorized (401)

{
  "message": "Invalid public api key",
  "error": "Unauthorized",
  "statusCode": 401
}

Unprocessable Entity (422)

{
  "message": "invalid file type for audio: text/html; charset=utf-8",
  "error": "Unprocessable Entity",
  "statusCode": 422
}

Best Practices

• Ensure the team member is available before assigning.
• Use reassignment wisely to avoid disrupting ongoing conversations.