Unassign Team Member to Chat

API Endpoint

Use the following endpoint to unassign a team member from a chat:

POST https://public.doubletick.io/team-member/unassign

Request Headers

{
  "Authorization": "YOUR_API_KEY",
  "Content-Type": "application/json"
}

Request Body Parameters

{
    "customerPhoneNumber": "customer_number"
}

Parameters

• customerPhoneNumber (string, required): The customer’s phone number in international format from which the team member should be unassigned.

Response

Success Response (201)

{
  "success": true
}

Bad Request (400)

{
  "message": "error_message",
  "error": "Bad Request",
  "statusCode": 400
}

Unauthorized (401)

{
  "message": "Invalid public api key",
  "error": "Unauthorized",
  "statusCode": 401
}

Unprocessable Entity (422)

{
  "message": "invalid file type for audio: text/html; charset=utf-8",
  "error": "Unprocessable Entity",
  "statusCode": 422
}

Best Practices

• Verify the customer’s phone number is correct before making the request.