Export Chats For a Customer For Given WabaNumber

API Endpoint

Use the following endpoint to export chat history:

POST https://public.doubletick.io/export-chats

Request Headers

{
  "Authorization": "YOUR_API_KEY",
  "Content-Type": "application/json"
}

Request Body Parameters

{
  "wabaNumber": "your_waba_number",
  "customerPhoneNumber": "customer_number",
  "startDate": "DD-MM-YYYY",
  "endDate": "DD-MM-YYYY",
  "includeMedia": true
}

Parameters

• wabaNumber (string, required): Your registered WhatsApp Business Account number in international format.
• customerPhoneNumber (string, required): Customer’s phone number in international format.
• startDate (string, required): Start date for chat history retrieval (DD-MM-YYYY format).
• endDate (string, required): End date for chat history retrieval (DD-MM-YYYY format).
• includeMedia (boolean, required): Whether to include media files in the export.

Responses

Success Response (201)

{
  "success": true
}

Bad Request (400)

{
  "message": "error_message",
  "error": "Bad Request",
  "statusCode": 400
}

Unauthorized (401)

{
  "message": "Invalid public api key",
  "error": "Unauthorized",
  "statusCode": 401
}

Best Practices

• Use appropriate date filters to optimize retrieval performance.
• Store exported chat data securely to meet compliance and audit requirements.
• Limit the date range to avoid large exports that may impact API performance.