Export Chats For a Customer For Given WabaNumber

API Endpoint

Use the following endpoint to export chat history:

POST https://public.doubletick.io/export-chats

Request Headers

{
  "Authorization": "YOUR_API_KEY",
  "Content-Type": "application/json"
}

Request Body Parameters

{
  "wabaNumber": "your_waba_number",
  "customerPhoneNumber": "customer_number",
  "startDate": "DD-MM-YYYY",
  "endDate": "DD-MM-YYYY",
  "includeMedia": true
}

Parameters

wabaNumber (string, required): Your registered WhatsApp Business Account number in international format.
customerPhoneNumber (string, required): Customer’s phone number in international format.
startDate (string, required): Start date for chat history retrieval (DD-MM-YYYY format).
endDate (string, required): End date for chat history retrieval (DD-MM-YYYY format).
includeMedia (boolean, required): Whether to include media files in the export.

Responses

Success Response (201)

{
  "success": true
}

Bad Request (400)

{
  "message": "error_message",
  "error": "Bad Request",
  "statusCode": 400
}

Unauthorized (401)

{
  "message": "Invalid public api key",
  "error": "Unauthorized",
  "statusCode": 401
}

Best Practices

Use appropriate date filters to optimize retrieval performance.
Store exported chat data securely to meet compliance and audit requirements.
Limit the date range to avoid large exports that may impact API performance.