Check Reverted on Time

Prerequisites

• The customer's phone number is valid
• The waiting time for a response is defined
• The agent details are provided

API Endpoint

Use the following endpoint to check if a customer has responded within the given timeframe:

POST https://public.doubletick.io/customer/check-reverted-on-time

Request Headers

{
  "Authorization": "YOUR_API_KEY",
  "Content-Type": "application/json"
}

Request Body Parameters

{
  "phoneNumber": "customer_number",
  "waitingForResponseInSec": 1,
  "defaultAgentName": "agent_name",
  "defaultAgentNumber": "agent_waba_number",
  "wabaNumber": "your_waba_number"
}

Parameters

• phoneNumber (string, required): The phone number of the customer in international format.
• waitingForResponseInSec (number, required): Wait time for response in seconds.
• defaultAgentName (string, required): The default agent's name.
• defaultAgentNumber (string, required): The default agent's phone number in international format.
• wabaNumber (string, required): The WhatsApp Business API number in international format.

Response

Success Response (201)

{
  "agentName": "agent_name",
  "agentPhoneNumber": "agent_number",
  "revertedOnTime": true
}

Bad Request (400)

{
  "message": "error_message",
  "error": "Bad Request",
  "statusCode": 400
}

Unauthorized (401)

{
  "message": "Invalid public api key",
  "error": "Unauthorized",
  "statusCode": 401
}

Unprocessable Entity (422)

{
  "message": "invalid file type for audio: text/html; charset=utf-8",
  "error": "Unprocessable Entity",
  "statusCode": 422
}

Best Practices

• Ensure phone number and agent details are valid before making the request.
• Use this API to monitor customer response efficiency and improve engagement tracking.
• Set a reasonable timeframe to evaluate customer response behavior effectively.