Rejoin a Call

Gives new credentials after the team member's connection dropped, for example after a network change or a page reload. Call it within 60 seconds of the drop; until then the customer stays on the line.

Endpoint

POST https://public.doubletick.io/v1/call/person/{callId}/reconnect

Authentication

Include your API key in the Authorization header.

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NOTE

If you do not have your DoubleTick API Key, you can obtain it by following this guide link.

Request Body

Example Request

curl -X POST https://public.doubletick.io/v1/call/person/{callId}/reconnect \
  -H 'Authorization: <your-api-key>' \
  -H 'Content-Type: application/json' \
  -d '{ "agentNumber": "<team member number>" }'

Example Response

{
  "success": true,
  "message": "Call reconnected",
  "data": { ...the call... },
  "credentials": { ...new join details... }
}

Things to Know

• Only the team member on the call can rejoin it.
• One join at a time: a new join replaces the team member's current connection on the call (see Joining a VOIP call in the Overview).

Error Responses

Besides the errors on every route (see Errors in the Overview):

Rate Limit

60 a minute per organization and team member.