Guides

WhatsApp Template Messages

Standardize customer communication with WhatsApp template messages using the DoubleTick API for fast, reliable, and seamless messaging. 🚀✅

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The DoubleTick API enables businesses to send structured WhatsApp template messages for reliable communication, even outside the 24-hour window. These templates support text, media, and interactive elements, making alerts and promotions more efficient.

Prerequisites

  • The template you want to edit/delete exists in your WhatsApp Business account
  • You have the template ID of the template to be updated

Having these in place ensures a smooth and uninterrupted messaging experience.

API Endpoint

Use the following base endpoint for templates operations:

https://public.doubletick.io/template

Types of Templates

  1. Text-Based Templates - Simple text-based messages with placeholders for dynamic content.
  2. Media-Based Templates - Messages containing images, videos, or documents.
  3. Interactive Templates - Templates including buttons for quick replies or call-to-action links.

Template Structure

Each WhatsApp template consists of:

  • Name – Unique identifier for the template.
  • Category – OTPs, alerts, marketing, or service updates.
  • Language – The language of the template.
  • Components:
    • Header (optional) – Can contain text, images, or videos.
    • Body – The main text content with dynamic placeholders.
    • Footer (optional) – Additional static information.
    • Buttons (optional) – Quick replies or call-to-action buttons.


ParameterTypeRequiredDescription
messagesArrayYesList of message objects
toStringYesCustomer's phone number in international format
fromStringYesYour registered sender phone number
messageIdString (UUID)NoCustomer Message ID (exact 36 characters with prefix uuid-)
contentObjectYesTemplate message details
templateNameStringYesName of the template
languageStringYesLanguage code (eg, "en", "es")
templateDataObjectNoEditable template components

📘

Template Data

ParameterTypeRequiredDescription
messagesArray YesList of message objects
toStringYesCustomer's phone number in international format
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Nested Parameters:

  • header (object, optional)
    • type (string, optional): Type of the header (TEXT, IMAGE, etc.)
    • mediaUrl (string, optional): URL of the media
  • body (object, optional)
    • placeholders (array, optional): Dynamic values in the template
  • buttons (array, optional)
    • type (string, required): The button type (e.g., URL)
    • parameter (string, required): Button text or link

Messages (Array of Objects) 📩

to (string, required): Customer’s phone number in international format.

from (string, required): Your registered sender phone number.

messageId (string, optional): Custom UUID v4 (36 characters) or auto-generated.

🔽 Expand Template Data

templateName (string, required): Name of the template.

language (string, required): Language code (e.g., "en", "es").

templateData (object, optional): Includes header, body, buttons, and cards.


📩 messages (Array of Objects) ▼

to: Customer’s phone number (international format).

from: Your registered sender phone number.

messageId: Custom UUID v4 (optional, 36 characters).

📌 content (Object) ▼

templateName: Name of the template.

language: Language code (e.g., "en", "es").


to string (required) 📞 Customer phone number (international format)
from string (required) 📱 Your registered sender phone number
messageId string (optional) 🔢 Custom UUID v4 (36 characters)

messages Array of Objects 📩 List of messages to be sent
to string (required) 📞 Customer phone number (international format)
from string (required) 📱 Your registered sender phone number
content object (required) 📌 Message template details
templateName string (required) 📄 Name of the template
language string (required) 🌍 Language code (e.g., "en", "es")

Updated 15 days ago

What’s Next

Explore more message types and enhance your WhatsApp communication with DoubleTick API