Send WhatsApp Outgoing Messages
Send WhatsApp messages effortlessly with the DoubleTick API. This guide covers outbound messaging, message types, and best practices to help businesses automate and enhance communication. 🚀
API Endpoint
Use the following base endpoint for outgoing messages:
https://public.doubletick.io/whatsapp/message
Types of WhatsApp Messages
DoubleTick supports multiple message formats, each designed for different communication needs:
Template Messages
Templates enable businesses to send structured messages containing text, images, videos, documents, buttons, and SMS failover. These messages can be sent anytime, making them ideal for transactional notifications and alerts.
Free-Form Text or Media Messages
Unstructured messages such as plain text, images, videos, audio, and stickers can be sent only when a user has interacted with the business within a predefined timeframe.
Interactive Messages
Messages with buttons, list menus, or product catalogs allow users to engage dynamically with your business.
Choosing the Right Message Type
- For responding to users: Use template messages to start conversation with customer.
- For interactive engagement: Use interactive messages to provide actions and responses in the form of buttons.
- For advertisement to users: Use free-form messages within the last 24-hour window of customer.
Updated 20 days ago
Explore more message types and enhance your WhatsApp communication with DoubleTick API