Customer

Overview

With the DoubleTick API, you can:

• Retrieve customer details based on phone number or customer ID
• Assign and remove custom fields and tags for customer segmentation
• Block or unblock customers
• Check reverted timestamps to track customer response times
• Assign team members to manage customer interactions

API Endpoint

Use the following base endpoint for customer operations:

https://public.doubletick.io/customer

Customer Data Structure

Each customer record consists of:

• Phone Number – Unique identifier for the customer.
• Customer ID – System-generated unique identifier.
• Name – Customer’s full name.
• Assigned User – Team member responsible for managing customer interactions.
• Custom Fields – Additional attributes assigned to customers.
• Tags – Labels for categorizing customers.
• Messaging Preferences – Opt-in/Opt-out status for WhatsApp communication.

Best Practices

• Keep customer data updated for accurate and efficient communication.
• Assign tags and custom fields to segment customers for personalized messaging.
• Use timestamps to track and improve response times.