post
https://public.doubletick.io/customer/remove-tags-custom-fields
Remove tags and/or custom field values from a customer.
Before you call
- For WhatsApp,
phoneis required, with country code. - For Instagram, set
channelTypetoINSTAGRAMand sendcustomerHandle(the customer's Instagram username, without the@).channelHandle(your Instagram account's username) takes the place ofwabaNumber. - Send
tagsand/orcustomFieldsas lists of names. wabaNumber(optional, with country code) must be a connected number. It, orchannelHandlefor Instagram, is required to remove channel-level custom fields.
How it works
- Without
wabaNumberorchannelHandle, tags are removed from the customer's chats on every connected number or Instagram account. - Returns 404 if no Instagram customer matches
customerHandle. - Results are per item:
removedanderroredlists fortagsandcustomFields. - Errors you may see: "No such tag found", "Tag not assigned to chat", "No such custom field found", or insufficient permissions for a field.
shouldCreateChatLog(defaulttrue) controls whether custom field removal is logged in the chat.
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