Fetch chat list (inbox)

get

https://public.doubletick.io/chats

Retrieve the chat list (inbox) for the authenticated org/user, with optional filtering and cursor-based pagination.

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Query Params

limit

number

1 to 100

Number of chats to return. Min 1, max 100. Defaults to 10.

status

string

enum

Filter chats by status.

Allowed:

tags

string

Comma-separated tag names to filter chats.

assignedUserPhone

string

Phone number of the assigned agent (with or without leading +). Use the literal string 'null' to fetch unassigned chats.

wabaNumbers

string

Comma-separated WhatsApp WABA phone numbers to filter chats. Only applies to WhatsApp chats. Use instagramHandles to filter Instagram chats.

instagramHandles

string

Comma-separated Instagram account handles to filter chats. Accepts handles with or without leading @. Only applies to Instagram chats. Use wabaNumbers to filter WhatsApp chats.

nextChatId

string

Pagination cursor. Pass the value of paginationOptions.nextChatId from the previous response.

nextChatTimestamp

number

Pagination cursor. Pass the value of paginationOptions.nextChatTimestamp from the previous response (epoch milliseconds).

Responses

200Success

400Incorrect payload

401Unauthorized